Elements and Performance Criteria
- Interpret customer airline contract requirements
- Coordinate the provision of customer airline contract services
- Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures
- Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements
- Correct and safe use of required equipment and materials is monitored in accordance with regulatory requirments and workplace procedures
- Appropriate action is taken to ensure that correct manual handling techniques used are in accordance with OH&S requirements
- Compliance with safety and security requirements is implemented and monitored throughout the service period
- Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements
- Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement the identified opportunities in accordance with workplace procedures
- Handle problems and issues
- Problems and issues with customer airline contracts are identified and processed/reported in accordance with customer airline contract provisions
- Identified problems and irregularities in service delivery are resolved in consultation with airline representatives in accordance with workplace procedures and contract arrangements
- Complete documentation